Get webhook notifications whenever Tuatahi First Fibre Network Status creates an incident, updates an incident, resolves an incident or changes a component status.
Resolved -
This incident has been resolved.
May 17, 08:32 NZST
Update -
The field team are continuing to work on the resolution. There is no ETR at this stage.
May 16, 11:01 NZST
Identified -
The issue has been identified and the field team is working on a plan to fix the damaged cable. Work will then begin to resolve the outage.
May 16, 02:02 NZST
Investigating -
A large number of customers in Milldale have lost service. We are investigating and will provide an update when we have more information.
May 15, 22:49 NZST
Completed -
The scheduled maintenance has been completed.
May 16, 06:00 NZST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 NZST
Scheduled -
We are upgrading core network devices in Hamilton. To complete the upgrade Customers in the Hamilton area will experience up to a 5 minute outage between 23:00 Wednesday 14th May and 06:00 Friday 16th May in accordance with the standard change notification. To minimise impact, all outages will occur between 23:00 and 06:00. We apologise for any inconvenience this may cause. If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.
May 12, 09:19 NZST
Resolved -
This incident has been resolved.
May 15, 10:12 NZST
Identified -
The issue has been identified and field teams are working to repair the network this morning.
May 15, 09:19 NZST
Update -
We are continuing to investigate this issue.
May 15, 07:13 NZST
Investigating -
A large number of customers in Waitara have lost service. We are investigating and will provide an update when we have more information.
May 15, 06:56 NZST
Completed -
The scheduled maintenance has been completed.
May 13, 06:00 NZST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 NZST
Scheduled -
We are performing maintenance activities on our core fibre network between Hamilton and Motuoapa. All services in the Motuoapa area will incur an outage of up to 2 hours between 01:00 Tuesday 13th May 2025 and 06:00 Tuesday 13th May 2025. We apologise for any inconvenience this may cause. If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.
May 8, 08:11 NZST