All Systems Operational

Auckland Fibre Network Operational
Drury Fibre Network Operational
Milldale Fibre Network Operational
Bay of Plenty Fibre Network Operational
Katikati Fibre Network Operational
Matapihi Fibre Network Operational
Omokoroa Fibre Network Operational
Papamoa Fibre Network Operational
Tauranga Fibre Network Operational
Te Puke Fibre Network Operational
Manawatu-Whanganui Fibre Network Operational
Whanganui Fibre Network Operational
Levin Fibre Network Operational
Fielding Fibre Network Operational
Taranaki Fibre Network Operational
Eltham Fibre Network Operational
Hawera Fibre Network Operational
Inglewood Fibre Network Operational
New Plymouth Fibre Network Operational
Stratford Fibre Network Operational
Waitara Fibre Network Operational
Waikato Fibre Network Operational
Cambridge Fibre Network Operational
Hamilton Fibre Network Operational
Huntly Fibre Network Operational
Kihikihi Fibre Network Operational
Matamata Fibre Network Operational
Morrinsville Fibre Network Operational
Ngaruawahia Fibre Network Operational
Putaruru Fibre Network Operational
Raglan Fibre Network Operational
Tamahere/Matangi Fibre Network Operational
Te Awamutu Fibre Network Operational
Te Kauwhata Fibre Network Operational
Te Kowhai Fibre Network Operational
Tirau Fibre Network Operational
Tokoroa Fibre Network Operational
Motuoapa Fibre Network Operational
Business Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
Network Maintenance - Levin
Completed - The scheduled maintenance has been completed.
Dec 2, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 NZDT
Scheduled - Planned maintenance is being carried out on the core fibre network to Levin. This work will result in a service outage affecting all customers in Levin for up to 5 hours between 23:00 Monday, 1 December and 06:00 Tuesday, 2 December 2025.

We apologise for any inconvenience this may cause. If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.
Nov 28, 11:08 NZDT
Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Network Maintenance - Whanganui.
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 NZDT
Scheduled - Planned upgrade is being carried out on the core fibre network to Whanganui. This will result in a service outage affecting all Mercury customers in Whanganui for up to 15 minutes between 00:00 - 06:00 on Thursday, 20th November 2025. We apologise for any inconvenience this may cause.
Nov 18, 08:34 NZDT
Nov 19, 2025

No incidents reported.

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