Get webhook notifications whenever Tuatahi First Fibre Network Status creates an incident, updates an incident, resolves an incident or changes a component status.
Completed -
The scheduled maintenance has been completed.
Apr 1, 07:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 NZDT
Scheduled -
We are performing a device reset on one of our core network devices. A large number of services will have an outage of up to 15 minutes between 05:00 - 07:00 on Tuesday 1st of April 2025. We apologise for any inconvenience this may cause.
Mar 26, 09:25 NZDT
Completed -
The scheduled maintenance has been completed.
Mar 28, 06:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 23:00 NZDT
Scheduled -
We are performing maintenance activities on our core fibre network between Hamilton and Milldale. All services in the Milldale area will incur an outage of up to 30-minute between 23:00 Thursday 27th March 2025 and 06:00 28th Friday March 2025. We apologise for any inconvenience this may cause. If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.
Mar 24, 09:40 NZDT
Resolved -
This incident has been resolved.
Mar 21, 19:55 NZDT
Update -
Services are beginning to restore and will continue to do so until the fault is fixed.
Mar 21, 18:43 NZDT
Update -
The field team are continuing to work and restoration of services should begin later this afternoon.
Mar 21, 14:45 NZDT
Update -
Repairs are underway and proceeding well. We have no ETR at this time. Additional updates will be provided upon progress of the repair works.
Mar 21, 11:45 NZDT
Update -
The field team have returned to site and are preparing the area for the repairs.
Mar 21, 07:53 NZDT
Identified -
The fault has been identified and a plan to fix it is being implemented. Unfortunately due to the location and the Health and Safety risks work cannot begin to restore the fault until the morning. Further updates will be provided once the field teams return and prep the site for the fix.
Mar 20, 20:44 NZDT
Investigating -
There is currently a network outage in Te Awamutu. Field teams are heading to site to investigate the issue now.
Mar 20, 18:34 NZDT
Resolved -
This incident has been resolved.
Mar 21, 07:52 NZDT
Update -
The field teams are continuing to work throughout the night to restore services.
Mar 20, 20:42 NZDT
Update -
The field team are continuing to work onsite and have begun repairs. Services will gradually begin to be restored.
Mar 20, 16:35 NZDT
Identified -
The issue has been identified and the field team is working on a plan onsite to fix the damaged underground cable. More updates to follow this afternoon once work begins to restore the damage.
Mar 20, 15:17 NZDT
Investigating -
A large number of customers in Ngāruawāhia have lost service. We are investigating and will provide an update when we have more information.
Mar 20, 14:09 NZDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 06:00 NZDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 NZDT
Scheduled -
We are upgrading core network devices in Taranaki. To complete the upgrade, Customers in the Taranaki area will experience up to a 60 minute outage between 23:00 Tuesday 18th March and 06:00 Thursday 20th March. We apologise for any inconvenience this may cause. If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.
Mar 12, 08:41 NZDT