All Systems Operational
Bay of Plenty Fibre Network Operational
Katikati Fibre Network Operational
Matapihi Fibre Network Operational
Omokoroa Fibre Network Operational
Papamoa Fibre Network Operational
Tauranga Fibre Network Operational
Te Puke Fibre Network Operational
Taranaki Fibre Network Operational
Eltham Fibre Network Operational
Hawera Fibre Network Operational
Inglewood Fibre Network Operational
New Plymouth Fibre Network Operational
Stratford Fibre Network Operational
Whanganui Fibre Network Operational
Waikato Fibre Network Operational
Cambridge Fibre Network Operational
Hamilton Fibre Network Operational
Huntly Fibre Network Operational
Kihikihi Fibre Network Operational
Ngaruawahia Fibre Network Operational
Putaruru Fibre Network Operational
Raglan Fibre Network Operational
Tamahere/Matangi Fibre Network Operational
Te Awamutu Fibre Network Operational
Te Kowhai Fibre Network Operational
Tirau Fibre Network Operational
Tokoroa Fibre Network Operational
UFF Business Systems Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 18:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:30 NZDT
Scheduled - We are relocating a section of fibre in the Chartwell area. A number of services will have an outage of up to 8 hours between 08:30 and 18:30 on Thursday 29th of September 2022.
We apologise for any inconvenience this may cause.

If you have any issues with your service(s) after this change window ends, please get in touch with your broadband service provider.

Sep 28, 16:02 NZDT
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - The repair work has been completed ahead of schedule, and all impacted services are now coming back online.
If you continue to experience issues with your fibre broadband connection, please contact your service provider.

Sep 27, 21:25 NZDT
Update - The field team have completed site evaluations and have agreed on a plan for repair. Preparation work is underway, and we expect repair work to begin this evening.
Sep 27, 18:43 NZDT
Identified - We have confirmed the outage is due to a fibre strike in the Bay of Plenty area. Site evaluations are continuing and a plan is being developed. Due to the complex nature of the damage, we expect the restoration of services will take a significant amount of time.
Sep 27, 14:32 NZDT
Investigating - A large number of customers are experiencing a loss of service in Katikati and Omokoroa. Our field team have been engaged to investigate, and we will provide a further update as we have more information.
Sep 27, 13:12 NZDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.