The performance issues in the Stratford and Waitara regions are now resolved. If you have any further problems, please contact your retail service provider.
Posted Aug 20, 2026 - 10:10 NZST
Update
We’re pleased to confirm that Tuatahi has completed the planned network upgrade in Stratford, resolving the capacity constraints affecting fibre broadband performance during peak times.
Work is continuing in Waitara, where some end users may still experience intermittent performance issues. We are replacing older equipment with higher-capacity infrastructure to improve network performance and support future demand. We expect this work to be completed by mid-August 2026.
We recognise these issues are frustrating. Affected end users should contact their retail service provider so a fault can be logged and investigated through the usual support process.
Posted Jul 22, 2026 - 14:49 NZST
Identified
Tuatahi First Fibre is currently undertaking a significant network upgrade programme across parts of the Taranaki region.
As part of this work, fibre broadband consumers in Stratford and Waitara may experience intermittent performance issues during peak times.
We recognise that this may impact your fibre broadband experience and apologise for any inconvenience caused.
This upgrade will significantly increase network capacity in the region, helping to improve overall fibre broadband performance. We expect it to be completed by late July 2026.
If you are outside of Stratford and Waitara and experiencing service performance issues, please contact your Internet Service Provider directly so a fault can be logged and investigated.
We appreciate your patience while this important upgrade work is completed.
Posted Jun 16, 2026 - 16:37 NZST
This incident affected: Taranaki Fibre Network (Waitara Fibre Network).