Restoration work has now been completed and all services are now online.
We apologise for any inconvenience this has caused. If you have any further problems with your service, please get in touch with your broadband service provider.
Posted Oct 15, 2020 - 13:41 NZDT
Update
Our team is progressing well in restoring remaining impacted services. Services will continue to come back online. We apologise for the inconvenience.
Posted Oct 15, 2020 - 11:09 NZDT
Update
A small number of service remain offline at the completion of this change window. Our team are working to restore the remaining services as soon as possible. We will provide an update at 11:00 on progress.
Posted Oct 15, 2020 - 09:08 NZDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 14, 2020 - 18:00 NZDT
Scheduled
We are upgrading a fibre distribution hub (cabinet) that feeds a large number of services in the Tauranga area. These services will have an outage of up to 12 hours between 18:00 Wednesday 14 October 2020, to 08:00 Thursday 15 October. Services will start coming back online throughout this window.
We apologise for any inconvenience this may cause. If you have any problems with your service after this change window ends, please get in touch with your broadband service provider
Posted Oct 13, 2020 - 08:14 NZDT
This scheduled maintenance affected: Bay of Plenty Fibre Network (Tauranga Fibre Network).