Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 14, 2018 - 12:00 NZST
Scheduled
The Ultrafast Fibre (UFF) Network Management System will undergo maintenance from 12:00 pm Friday 14th September to 07:00 am Monday 17th September.
Provisioning During this time, UFF will be unable to configure or change fibre broadband and ATA services. Services that have been configured prior to 12:00 on Friday 14 September and have an installation booked during this time will be able to be activated as intended. Please note service providers will be able to access orders and interact with UFF through the portal, email, and phone as normal.
Faults The Self Diagnostic Service (SDS) will experience a partial outage during this window: Sunday 16 September from 7:00 am to 2:00 pm. You may be unable to query SDS during this time. All other incident management and network monitoring activity will continue as normal during this entire maintenance window.
Please note service providers will be able to access incident information and interact with UFF through the portal, email, and phone as normal.
Please contact us if you have any questions or concerns.