Repair work has now been completed and all services are now online. We apologise for any inconvenience this has caused. If you have any further problems with your service, please get in touch with your broadband service provider.
Posted Sep 01, 2019 - 11:48 NZST
Most services have now been restored successfully. We will monitor all affected services for stability overnight, and work will continue to restore the remaining services. A further update will be provided tomorrow (Sunday 1 September).
Posted Aug 31, 2019 - 17:16 NZST
Our repair work progressing well, and some services have now been restored. We do not have an estimated time of full restoration at this stage, but further updates will be provided as the repair progresses.
Posted Aug 31, 2019 - 14:21 NZST
Our technicians are now working to repair the damage to the fibre and the cabinet. Work is progressing well, and services are returning. We will continue to update as work continues.
Posted Aug 31, 2019 - 11:46 NZST
We have identified the cause of the outage as damage to our cabinet. Our technicians are on location and are working on a plan to repair the fibre and restore services. Currently, we do not have an estimated time of restoration, but we will provide an update when we have more information.
Posted Aug 31, 2019 - 08:44 NZST
We are continuing to investigate this issue.
Posted Aug 31, 2019 - 07:59 NZST
A small number of customers in Tauranga West have lost service. We are investigating the cause and will provide an update when we have more information.
Posted Aug 31, 2019 - 07:56 NZST
This incident affected: Bay of Plenty Fibre Network (Tauranga Fibre Network).